Refund & Cancellation Policy

1. Overview

At door2local, we aim to provide clarity on returns, refunds, and cancellations across our three core modules: Curated Fashion, Peer-to-Peer Marketplace, and Wholesale Trade.

2. Bluffmaster Fashion Orders (Our Shop)

• Size Exchanges: If a Bluffmaster garment ordered via enquiry does not fit, you may request an exchange within 7 days of pickup or delivery.
• Defects: If an item arrives damaged or defective, report it through the Bluffmaster enquiry thread within 48 hours with a clear photo for replacement or store credit.
• Cancellation: Orders reserved via enquiry chat can be cancelled anytime before our shop dispatches the parcel.

3. Local Buy & Sell Marketplace Swaps

Marketplace transactions are conducted directly between local buyers and sellers. We advise inspecting electronic items, battery health, and mechanical parts in person before completing handover. Sellers may set their own return terms; once funds are exchanged in person, returns are subject to bilateral agreement.

4. B2B Wholesale Samples & Bulk Orders

Wholesale sample orders (12–24 pcs) are refundable if goods deviate from agreed GSM or textile specifications. Bulk custom production is governed by the written rate card agreed upon with the verified factory.